Terms of service

Last updated: March 15, 2026

Overview

This website is owned and operated by Serella. Throughout the website, the terms “us,” “we,” and “our” refer to Serella. Serella operates this website and all of its content.

You must accept all terms and conditions which form the basis of these Terms of Service before accessing or using the website. This agreement governs all website interactions which include but are not limited to, buying products, using website features, managing accounts, and accessing platform tools.

Serella may introduce new offerings, functionality, or services in the future. All additional terms which we add to this agreement will operate under the existing agreement structure and must follow all established terms and conditions.

The current version of these Terms will always be made available on the website. We reserve the right to amend, modify, or replace any part of these Terms of Service by posting revised or updated terms on the website. It is your responsibility to review these terms periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Use of the Online Store

The site access and usage rights become available to people who have legal capacity to create binding contracts according to their home country laws. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this website.

You may not use any products purchased from us for any unauthorized or illegal purposes, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the service.

You are prohibited from transmitting worms, viruses, or any destructive code.

A breach or violation of any of the terms will result in the termination of your services.

Section 2 - General Conditions

We retain full discretion over the operation of the website and its services at all times. This allows us to make any decisions required regarding its services and overall functionality. When necessary, we may restrict access to its entire platform or any of its sections in order to maintain security or fulfill legal requirements or stop platform misuse.

Information you submit through the website, with the exception of payment data, may be transmitted across multiple networks or systems as part of normal site operations. While reasonable safeguards and security measures are in place which protect these transmissions during their technical processing and platform adaptation for device compatibility, such transmissions may involve technical processing or adaptation to ensure compatibility with various devices and platforms. Payment information is always encrypted during transfer over networks.

You may not extract, reproduce, distribute, commercialize, or otherwise exploit any part of the website or Service, including content, functionality, or access, without prior written authorization from Serella.

Section titles and headings are in place for organizational purposes but they do not affect the content or legal validity of these Terms.

Section 3 - Accuracy and Timeliness of Information

The site may contain information that we do not guarantee to be accurate or complete or up to date. We are not responsible if any information available on the site falls under these conditions. The website provides general information which users should not use for making decisions without consulting a more accurate, more complete, or more timely source of information. Reliance on the material on this site is at your own risk.

The website may also include content relating to past events, prior offerings, or discontinued products. The information presented serves as reference material for context only and it should not be treated as active or up-to-date. We reserve the right to modify, delete, or enhance website content whenever we choose without warning and we do not need to preserve or update content which we have already published. You are responsible for staying informed about any changes made to the website.

Section 4 - Changes to Services, Prices, and Availability

We reserve the right to change product prices, availability, and promotional offers at any time.

The website and its services allow us to modify any section of the website at any time through permanent or short-term changes to specific products and their features and operational functions. Such changes may occur without prior notice.

We are not liable to you or any third party for any update, price change, modification, suspension, or discontinuance of any service.

Section 5 - Products or Services

Certain selected products and services offered by Serella may be available exclusively online through the website, and may not be offered elsewhere. Availability of these products or services may be limited and purchases are subject to the terms outlined in our Return Policy, which governs eligibility for returns or exchanges.

We have made every effort to present products as accurately as possible through images and descriptions but visual content serves as reference material only. The display settings of your device along with lighting conditions and screen resolution settings may impact how products display on your screen, and actual products may differ slightly in color or appearance.

We reserve the right to restrict or determine the sales of our products to any person, geographical region, or jurisdiction based on factors such as inventory levels, regulatory requirements, or suspected misuse. Such determinations may be made at our discretion and without prior notice.

The service provides no warranty about how well any purchased products or services or obtained information or materials will fulfill your expectations or how the service will fix its existing errors.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you make or to establish any restrictions to your purchase we choose for individual customers and their households and complete orders. Such restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We will try to reach you through your email address and billing address/phone number which you used when you placed your order if we decide to modify or terminate your order. We reserve the right to block any order which we determine as suspicious dealer, reseller, or distributor activity.

You must give us your most recent and accurate purchase details and account information which includes your email address and complete credit card information with expiration dates to enable us for transaction processing and communication purposes.

You can find additional information about our return process in our Return Policy.

Section 7 - Optional Third-Party Tools

Access to third-party tools may be provided over which we neither monitor nor have any control over or input.

You must agree and acknowledge that such tools we provide access to may come “as is” and/or “as available” without any representations, warranties, or conditions of any kind without endorsement. We shall have no responsibility or liability whatsoever from or relating to your use of optional third-party tools.

Any use of optional tools by you, made available through the website is at your own risk and discretion and you should ensure that you understand and approve of the terms and conditions on which tools are provided by the applicable third-party provider(s).

In the future, we may also introduce new services and/or features through the website (including new tools and resources). Any such additions shall be subject to these Terms of Service unless stated otherwise.

Section 8 - Third-Party Links

Some products and services made available via our service may incorporate materials from third parties.

Our website may include references or links to websites or services operated by third parties in which we have no control. These third-party resources are provided for the sole purpose of convenience and do not imply endorsement or approval by Serella.

We are not liable for any damages or harm arising from the purchase or use of goods, services, or any other transactions made relating to any third-party websites. Please carefully review the third party’s policies and ensure you agree with and understand their practices before engaging in any transaction. Complaints, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - Comments, Feedback, and Other Submissions From Users

Any materials you voluntarily submit, whether in response to our request (e.g., contest entries) or on your own initiative, whether online, by email, or otherwise, you agree that at any time, we may use them without restriction, edit, copy, publish, distribute, or otherwise. We are not obligated to maintain any comments in confidence, pay compensation for comments, or respond to any comments.

We may, at our discretion, edit, monitor, or remove any content that we determine is offensive, unlawful, threatening, obscene, pornographic, violates any party’s intellectual property or these Terms of Service.

You agree that all comments you submit will respect third-party rights which include copyright and trademark rights and all other personal and proprietary rights. You agree that your comments will be free from illegal content, abusive language, defamatory statements, obscene material, and any other form of objectionable content, nor include computer viruses, malware, and any other harmful code which could disrupt the operation of the Service or any related website. You may not use a false email address, impersonate another person or entity, or mislead us or third parties as to the source of any comment. You are solely responsible for any comments you submit and their contents and accuracy. We are not liable for any comments which users or third parties post through the system.

Section 10 - Personal Information

The store protects all personal data which customers share with the store according to our Privacy Policy.

Section 11 - Errors and Inaccuracies

On occasion, certain information on our site or in the Service may contain typographical errors or inaccuracies relating to product descriptions, pricing, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information or cancel orders if any information in the Service or on any related website is incorrect or inaccurate at any time without prior notice, including after you have submitted your order.

Section 12 - Warranty Disclaimer and Limitation of Liability

We do not guarantee that your usage of our service will be without delays, interruptions, errors, or free from inaccuracies.

You agree that we shall not be held liable for any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the website or violation of these Terms of Service.

Section 13 - Responsibility for Claims and Losses

You agree to accept full responsibility for any claims, liabilities, losses, damages, costs, or expenses arising from your use of our site and services.

You agree to indemnify, defend, and hold harmless Serella and our parent company, partners, affiliates, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of these Terms of Service or the policies and documents they include via reference, or your breach of any law or the rights of a third party.

Section 14 - Prohibited Uses

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the website or its content:

for any unlawful purpose;
to solicit or facilitate unlawful acts by others;
to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
to infringe upon the intellectual property rights of us or others;
to engage in any form of harassment or abuse, making defamatory statements which constitute slander, or discriminating against others based on their gender, sexual orientation, religion, ethnicity, race, age, disability, or national origin;
to submit false or misleading information;
to upload or transmit viruses or any other type of malicious code that could or is intended to affect the operation or functionality of the Service or any related website, other websites, or the Internet;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose; or
to interfere with, compromise, or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your access to the Service and all connected websites for violating any of the prohibited uses without any warning.

Section 15 - Termination

All previous liabilities and obligations which existed prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us. You can end these Terms of Service whenever you want by letting us know you want to stop using our services or by stopping your use of our website.

We may terminate this agreement immediately and without warning if we determine that any agreement term has been violated or when we suspect you have broken any agreement term. Upon termination, you remain responsible for any obligations incurred prior to the date of termination, and access to our services may be restricted or denied.

Section 16 - Severability

In the event that these Terms of Service contain sections which are determined to be unlawful, unenforceable, or void, such provision(s) shall still be enforced to the fullest extent permitted by the law and the unenforceable portion shall be considered to be severed from these Terms of Service. Such determination will not affect the validity and/or enforceability of any other remaining provisions.

Section 17 - Waiver and Entire Agreement

In the case of our failure to enforce or exercise any provision or right of these Terms of Service, we shall not constitute a waiver of such provision or right.

These Terms of Service and any policies constitute the entire understanding and agreement between you and us and govern your use of the service, superseding any prior or coexisting agreements, proposals, and communications, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.

Section 18 - Governing Law

These Terms of Service and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of the state of California, United States.

Contact Information:

Store Name: Serella

Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA

Email: info@serellaco.com

Phone: +16195585159