Contact

At Serella, we believe customer care is an extension of our values.

Our mission is to ensure every interaction feels considered, responsive, and genuinely supportive—from first contact to final delivery.

We approach every inquiry with care and attention, taking the time to listen, communicate clearly, and provide thoughtful solutions tailored to your needs. Whether you have a question, need assistance with an order, or simply want guidance, our team is here to make your experience seamless, reassuring, and worthy of your trust.

Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)

We do our best to reply within 1-2 business days.

Contact Information:

Store Name: Serella

Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA

Email: info@serellaco.com

Phone: +16195585159