Billing Terms and Conditions

Last updated: March 15, 2026

Accepted Payment Methods

Serella offers multiple safe and secure methods of payment. The following payment methods are accepted:

  • American Express
  • Apple Pay
  • Discover
  • Google Pay
  • MasterCard
  • PayPal
  • Shop Pay
  • Visa
  • Bank Transfers (available only for approved bulk orders – please contact us for details)

All payments are processed in United States Dollars (USD).

 


Currency & Pricing

  • All product prices listed on our site are in United States Dollars (USD).
  • We calculate all relevant taxes and shipping fees at checkout.
  • Product prices may change at any time without prior notice. Prices confirmed at checkout will remain the same.

 


Payment Processing

  • All payments are completed at the time of purchase.
  • Orders begin processing once the full payment is received.
  • In the event a payment fails or is declined, the order will be cancelled.

 


Processing Payments Securely

At Serella, we protect all transactions by using industry-standard payment gateways and SSL encryption. We do not store any credit card or payment details.

 


Returns, Refunds, & Chargebacks

  • Returns and refunds are governed by and processed in accordance with our Return Policy.
  • Unauthorized or fraudulent chargebacks may be disputed. If any issues arise during your billing experience, contact us directly at info@serellaco.com so we can assist you before initiating a chargeback.

 


Fraud Prevention

We reserve the right to review, hold, or cancel any order that appears to be fraudulent or unauthorized.

 


Questions?

Visit our FAQs page or contact us directly via email at info@serellaco.com


Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)


We do our best to reply within 1-2 business days.


Contact Information:

Store Name: Serella

Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA

Email: info@serellaco.com

Phone: +16195585159