The Serella Frequently Asked Questions (FAQ) page is here to assist you with any problems you may experience and ensure you get the best shopping experience in our store. If any further assistance is needed, please don’t hesitate to contact us directly.
Question #1: Does Serella offer free shipping?
Answer: Yes. Free shipping is offered for all orders placed within the United States. For more information, visit our Shipping Policy.
Question #2: How long does it take to receive my order?
Answer: These are our estimated processing and delivery times:
- Processing Duration: 1 to 2 business days.
- Shipping Time: 6 to 8 business days.
- Total Estimated Delivery Time: 7 to 10 business days.
For more information, please check our Shipping Policy.
Question #3: Can I cancel my purchase after it's already been made?
Answer: Orders may be canceled within 24 hours of the purchase, provided the order has not already been shipped. Please contact us as soon as possible if you wish to cancel an order.
Question #4: Is there a specific time window for returning items?
Answer: Yes. We offer a 30-day return period for eligible products. Please refer to our Return Policy for full details.
Question #5: What if I receive my order and the product is defective?
Answer: No worries, we provide simple and easy returns, refunds, and replacements. Visit our Return Policy for details.
Question #6: Where is Serella located?
Answer: Serella is a U.S.-based brand and ships exclusively within the United States.
Question #7: How long after I return a product will I be refunded?
Answer: After we receive the product, you will receive a refund within 5 to 7 business days to your original payment method.
Question #8: How do I track my order?
Answer: You can track your order using the Track Your Order page on our website.
Question #9: What is Serella's Mission?
Answer: At Serella, our goal is to elevate everyday self-care through thoughtfully designed beauty and wellness essentials that blend elegance, innovation, and simplicity, empowering confidence through refined routines.
Question #10: How do I contact customer service?
Answer: You can contact our customer service team directly via our Contact page or by sending an email to info@serellaco.com.
More Questions?
Contact us directly via email at info@serellaco.com
Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)
We do our best to reply within 1-2 business days.
Contact Information:
Store Name: Serella
Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA
Email: info@serellaco.com
Phone: +16195585159
