Shipping policy
Last updated: March 15, 2026
Overview
Serella is dedicated to providing an outstanding shopping experience for all customers. We aim to have straightforward and clear shipping policies, and offer free shipping on all orders within the United States.
Delivery Times
- Processing Duration: Orders take 1 to 2 business days to process. Once this is complete, it is then shipped by one of our shipping carriers.
- Cutoff Time: Orders placed after 5:00PM (PST), Monday to Friday, will be processed the next business day. This may add an extra day to the delivery estimate.
- Shipping Time: 6 to 8 business days.
- Total Estimated Delivery Time: 7 to 10 business days (including processing and transit).
Business days include Monday-Friday from 9:00AM to 5:00PM (PST). Business days do not include weekends or U.S. federal holidays.
Shipping Locations
Our shipping policy is applicable to all orders shipped within the United States.
Carriers
We utilize the following shipping carriers for orders shipped within the United States:
- USPS
- UPS
- FedEx
Shipping Expenses
- Free Shipping: Orders placed within the United States qualify for free shipping without a required minimum order.
Issues with Delivery
In the event that you experience an issue with your delivery, contact our customer service team directly. We will assist you in resolving any issues with your delivery. If you submit the wrong delivery address, or, a package is confirmed lost by the carrier, we will work with you to determine the appropriate resolution.
How to Track Your Order
You can track your order using the Track Your Order page on our website.
Questions?
Visit our FAQs page or contact us directly via email at info@serellaco.com
Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)
We do our best to reply within 1-2 business days.
Contact Information:
Store Name: Serella
Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA
Email: info@serellaco.com
Phone: +16195585159
