Serella's Mission

Yes. Free shipping is offered for all orders placed within the United States. For more information, visit our Shipping Policy.

Answer: These are our estimated processing and delivery times:

• Processing Duration: 1 to 2 business days.
• Shipping Time: 6 to 8 business days.
• Total Estimated Delivery Time: 7 to 10 business days.

For more information, please check our Shipping Policy.

Answer: Orders may be canceled within 24 hours of the purchase, provided the order has not already been shipped. Please contact us as soon as possible if you wish to cancel an order.

Yes. We offer a 30-day return period for eligible products. Please refer to our Return Policy for full details.

No worries, we provide simple and easy returns, refunds, and replacements. Visit our Return Policy for details.

Serella is a U.S.-based brand and ships exclusively within the United States.

After we receive the product, you will receive a refund within 5 to 7 business days to your original payment method.

You can track your order using the Track Your Order page on our website.

At Serella, our goal is to elevate everyday self-care through thoughtfully designed beauty and wellness essentials that blend elegance, innovation, and simplicity, empowering confidence through refined routines.

You can contact our customer service team directly via our Contact page or by sending an email to info@serellaco.com.

Contact Info:

Store Name: Serella

Address: 3335 Avenida Nieve, Carlsbad, California, 92009, USA

Email: info@serellaco.com

Phone: +16195585159

Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)

We do our best to reply within 1-2 business days.